1. Is Your Merchandise Made With Real Silver?
Yes, it is. All of our merchandise is made with genuine 925 sterling silver.
3. Do you have a print catalog?
4. How Are Your Prices So Low?
1. Do You Ship Worldwide?
Yes we do! We have customers in nearly 50 countries around the world.
2. How can I place an order?
After you have finished shopping, click on My Shopping Cart on the top right corner to begin placing your order. Every item you have selected will automatically appear in your shopping list. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order.
3. When Will My Order Ship?
Orders placed by 3pm GMT+8 on a business day will be shipped the same day. On rare occasions, we'll hold an order for 1-2 days if we're waiting on new inventory.
4. Can I change my order before checking out?
Yes, you may add more products or remove an item from your Shopping Cart before you check out. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order.
5. Do you ship orders on weekends or international Holidays?
We DO NOT ship any orders during weekends or holidays. We do accept online orders 24 hrs a day
7 days a week. If orders are placed online during the weekends or during a holiday, they will be shipped until the next business day.
6. Can I place an order by phone?
We apologize for any inconvenience this may cause, but we can ONLY accept orders through the Internet for Security purposes. We have a High Security which protects our customer's payments. Through this process we make sure our customer's order is complete and they have proof of their payment.
7. What is the minimum to place an order?
There is NO minimum order to purchase items from our web site.
There is no sales tax on orders except those sent to addresses in California.
1. How can I create an account?
You may create an account once you are finished shopping and proceed to Check Out. You may also click on My account or Register Now to create your account instantly.
2. What personal information will be required to become a member?
3. What can I do if I forget my Password?
You can click on the Password Forgotten link and type in your e-mail address. You will receive an email from us giving you your password.
1. How long will it take my order to arrive?
No order is guaranteed to be shipped out the same day it is placed due to either payment processing or other orders pending. All post carriers make deliveries only Monday through Friday, except holidays. All orders are subject to 1-2 day shipping delay due to other orders pending or products may be back ordered.
2. Can orders be shipped to a different address other than my billing address?
Yes, all orders can be shipped to any address you provide us with.
*No P.O. Boxes: Please provide us with an
alternative shipping address. (ONLY Residential and Business address accepted)
3. How can I track my order?
Please click on My Order Status and follow the instructions on that page. Please enter your E-mail Address and Password on the space provided and click Sign In. Once you click on your recent order, you will find a Tracking Number. You may visit their site to track your item.
4. Why am I being charged so much for International Shipping?
6. Do you combine shipping if a customer wants to add products to an
order that has already been placed?
No, a customer must place a separate order and pay for separate shipping.
This is due to the delay that is caused when the order that was placed is ready to be
shipped. This is our busiest time of the year and we would like to send our
customers their orders on time. Therefore we ask our customers to please place
separate orders if they would like to purchase other items. This is major setback for
us when we process the orders. There will be NO exceptions.
1. What forms of payments do you accept? We accept PayPal, bank wire transfer and Moneybookers
1. Do you have a Return and Policy?
NOTE: Our Exchange Policy is only limited to exchanging our rings for a different size. Items cannot be exchange for a different model or item due to the price differences. Any item applicable for an exchange may only be returned once. After the first exchange, customer must pay the shipping charge for a second exchange. All other returns will only be refunded back to the credit card that was used during the purchase transaction.
All products must be returned along with the packaging material and in selling conditions. If the items look used, scratched or re-sized, no refund will be made and customer will be sent back item returned. If items are returned without their original packaging, customer will be charged 15% restocking fee. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If a customer would like to return the merchandise for a second refund, the customer will be charged 15 % restocking fee. This fee will also be applied to any orders returned without an invoice or any items returned without their original packaging.
2. How do I return my order(s)?
We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. We are NOT responsible for any additional charges when returning a product. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost we are NOT responsible for it. Once we receive your item, we will send you your product with FREE shipping if it is the FIRST time you return any items.
We respect our customers and their privacy, which is why all the information we get from our customers is confidentially kept and not given to any other third party. We ask for certain information from our customers to process our orders and to help us provide them with special offers, newsletters and better Customer Service.
4. What is your Security Policy?
Your security is our number one priority and therefore we make sure all your personal information is absolutely secure. Ladystreets ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.