1. Do you have a Return and Policy?
NOTE: Our Exchange Policy is only limited to exchanging our rings for a different size. Items cannot be exchange for a different model or item due to the price differences. Any item applicable for an exchange may only be returned once. After the first exchange, customer must pay the shipping charge for a second exchange. All other returns will only be refunded back to the credit card that was used during the purchase transaction.
All products must be returned along with the packaging material and in selling conditions. If the items look used, scratched or re-sized, no refund will be made and customer will be sent back item returned. If items are returned without their original packaging, customer will be charged 15% restocking fee. We are not responsible for any additional charges when returning a product. When complete orders are returned, shipping charges will not be refunded only the total of merchandise purchased. Customers will receive a refund for any returned products Only if it is the First time the customer is returning any merchandise. If a customer would like to return the merchandise for a second refund, the customer will be charged 15 % restocking fee. This fee will also be applied to any orders returned without an invoice or any items returned without their original packaging.
2. How do I return my order(s)?
We are not responsible for any additional charges for returning a product. Any customer returning merchandise shall pay for shipping charge and insuring the package. We are NOT responsible for any additional charges when returning a product. When returning ANY item, please make sure you pay Insurance for the package you will be returning. If package is lost we are NOT responsible for it. Once we receive your item, we will send you your product with FREE shipping if it is the FIRST time you return any items.
We respect our customers and their privacy, which is why all the information we get from our customers is confidentially kept and not given to any other third party. We ask for certain information from our customers to process our orders and to help us provide them with special offers, newsletters and better Customer Service.
4. What is your Security Policy?
Your security is our number one priority and therefore we make sure all your personal information is absolutely secure. Ladystreets ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.